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Guarantees

Feel safe with a market leading company with extensive experience. LOGOSOL was founded in 1989 by Bengt-Olov Bystrom and the company is still owned by the Bystrom family in Harnosand, Sweden. We have sold over 25,000 sawmills and more than 10,000 planes. We have over 25 years experience in small-scale wood processing and have daily contact with customers worldwide who fulfill their dreams of wood!

2-year warranty

Applies to all of our machines. The warranty covers manufacturing defects and problems that have occurred during normal use of the products. Exceptions to the warranty are consumable items such as belts, guide bars and saw chains.

We always try to be really helpful if an accident has happened. We are sure that it is best for everyone if you continue to be totally satisfied with your LOGOSOL machine.

2-month money back guarantee

Applies to all of our machines. This means that you can try the machine before deciding. Saw, plane or mould a good deal of timber, we are not afraid of taking back a machine with a little sawdust on it.

As a main rule the customer may within the 60 days iron-clad money back guaranteee, return the product if he is not satisfied with it. The only thing the end customer pays for is the return freight. Always suggest that the customer insure the return for protection. Consumable items, such as moulding knives, belts, guide bars and chains, are not covered by the money-back guarantee.

After 60 days the customer may still return the product, but this is something that has to be decided from case to case. This means that we do not insistently stick to the 60 days sale or return policy. When the customer knows that he has the possibility to return the product if he likes, it is much easier for him to accept other solutions as well. Despite this generous policy, our experience is that returned products are a relatively uncommon feature.

You pay for the used cutting tools and the costs of return shipping, but that’s all.

Service and support

As a LOGOSOL customer you get unlimited phone support. Skilled technicians answer your questions by phone every weekday from 8.00 am to 4.00 pm. You can also receive support via email or the chat service on our website.


The LOGOSOL Concept – our promise to you

We know that our products are good, and we want you to be happy with your purchase for the rest of your life. Therefore, each product is covered by our own concept consisting of peace-of-mind package, quick delivery, unlimited support and personal service.

Whatever your aspiration, you can be assured that when you invest in the LOGOSOL Concept, you will own the highest quality equipment, that has been specifically designed for the task at hand.

We strive to provide systems that are flexible and offer easy expandability. The benefit of the LOGOSOL Concept is that you can start out with a basic system, and as your dreams or business grows, you can easily add on to your system – never losing the value of your original investment.

Peace of mind

Logosol’s peace-of-mind package provides you with a 2 year warranty and the right to return products within 2 months from date of delivery if they fail to live up to your expectations.

Quick delivery

Very speedy delivery of accessories and spare parts.

Unlimited support

Unlimited support when it comes to product know-how and product use.

Personal service

Get access to over 25 years’ experience of small-scale timber processing. Skilled technicians answer your questions by phone every weekday from 8.00 am to 4.00 pm. You can also receive support via email or the chat service on our website.

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