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Shipping Information

Low shipping costs

Our freight prices are based on weight, and we usually deliver immediately ex-stock. During the peak season delivery times may be slightly longer. We do not apply any service charges.

Fast Deliveries

We have very fast delivery times of accessories and spare parts. Usually we send your order the day after you have payed for it. When it comes to larger machines, your sales contact will inform you about the current delivery time.

Damage in transit

If on receipt you discover that something is missing or has been damaged in transit, you must inform the driver of this straight away. Please contact us if the carrier does not accept responsibility for the damage.


If the product you receive does not match what you ordered, please contact us immediately. If we determine that the fault lies with us, you will receive a return code from us together with instructions for the return shipping. We will then take on the costs of return shipping, and arrange a replacement delivery without additional costs. When returning goods for other reasons: Please contact us to reach an agreement about the best action to take, to the lowest additional cost.

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2 year warranty

LOGOSOL gives you a 2-year warranty on all machines. Consumable items, such as belts, guide bars and chains, are not covered by the warranty.

Read more about our guarantees

2-month money back guarantee

LOGOSOL gives you a two-months money back guarantee on all machines. You can test whether the machine meets your requirements before you make your final decision.

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The LOGOSOL Concept – our promise to you

Peace of mind
LOGOSOL’s peace-of-mind package provides you with a 2 year warranty and the right to return products within 2 months from date of delivery if they fail to live up to your expectations.

Quick delivery
Very speedy delivery of accessories and spare parts.

Unlimited support
Unlimited telephone support when it comes to product know-how and product use.

Long experience
Access to over 25 years’ experience as market leader in the field of small-scale timber processing.

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Support all over the world

We provide service and support on our products. Skilled technicians answer your questions by phone, 01844238930 from 8.00 am to 4.00 pm all weekdays. You can also get support by email. We are happy to help you!

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